Last modified on May 24, 2018.
At Impelsys, we value your privacy and respect your interest in knowing how information about you is collected and used.
1. Who we are
Impelsys is into Digital Publishing and Learning Technology Solutions, we provide platforms for content and learning delivery, technology services and content & courseware development. We provide end-to-end digital solutions (herein as, ‘services’) to leading publishers, enterprises, professional associations and universities (herein as, ‘Clients’) on various platforms like web, desktop, mobile apps (herein as, ‘platform’) around the world.
We act as Data Controller & Processor, if we receive your information directly from the website www.impelsys.com provided by you on your own interest in receiving our products and services.
Primarily, we act as a Processor on behalf of our clients as Controllers based on their instructions of what to collect and the purpose of processing the information for delivery of the client’s solution.
2. What is the purpose of collecting & processing your information?
When we act as a Controller, the purpose of collection is to enhance the business relationship (B2B) and to provide you the information on our existing or new services that you are interested in. We rely on your consent, legitimate interest and fulfilment of legal obligation as legal basis of processing your information.
In case we act as a Processor, the means and purpose of processing will be defined & instructed by our clients, only to provide their services like accessing the web portal, searching eBooks, reading the book content, and learning on various platforms. We process the information based on our contractual and legal obligation to our clients.
3. What information do we collect and When?
We collect minimum personal information sufficient to process and serve the solution, like your name, address, phone number and email address.
4. What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
5. Where is your personal information stored?
All your personal information is stored on a secure cloud computing environment, Amazon Web Servers, these servers are located in US and EU countries. AWS is compliant with various security and data protections standards like ISO 27017 for cloud security, ISO 27018 for cloud privacy, CISPE code of conduct and GDPR.
6. Whom do we share or disclose your information to?
We do not share, sell, trade, or otherwise transfer to any third-parties or allow third party to access your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We share your personal information to:
To fulfill our client contract, we share information to:
7. International or Third country or Cross border transfer
In order to process your information for the agreed purpose to serve, we have stored your information on our Cloud Amazon Web Servers (AWS) and those servers are located in US & EU countries, where you may reside in that or outside that country. AWS has adopted strong security safeguard techniques and standards like ISO 27017 for cloud security, ISO 27018 for cloud privacy, CISPE code of conduct including GDPR.
Except for storing, we do not transfer the information to any third country unless the transfer is necessary for one of the reasons set out in the GDPR like Performance of a contract, reasons of public interest, to establish, exercise or defend legal claims or to protect the vital interests or Legitimate interest.
8. How long is your information retained for?
We may retain your personal information for a period of time, for the purpose in which we originally collected the information, based on the written instructions of our Client or Contract when we act as a processor, and/or our requirements to comply with applicable laws as set out in our Data Retention policy. In case, if your information is no longer required for any purpose of lawful processing, then we will ensure it is disposed of in a secure manner.
9. Your rights relating to your personal information
You have certain rights regarding your Personal information, subjected to any data protection act or GDPR. These include the following rights:
Requested Information is erased only if
Requested Information is not erased only if, your personal information necessary to process for compliance with legal obligations or for the establishment, exercise, or defense of any legal claims. In this case, your request will be rejected with considerable reason.
In all these above cases, as a controller our privacy office group verifies your request and addresses it within a turn around time of 1 month, and as a processor, we will communicate your request to our clients and based on their response and written instructions, your request will be addressed.
In case you are not satisfied or if your requests are being delayed or for any other reason, you can contact the Information Commissioner Office (https://ico.org.uk) or send an email to https://ico.org.uk/global/contact-us/email if you are a European Union citizen or contact your country or state’s authorized legal or any regulatory body.
10. How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
12. Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years or older. We encourage parents and legal guardians to monitor and if you have any reason to believe that a child under the age of 13, without a parent or guardian’s consent has provided personal information, then please contact us at firstname.lastname@example.org, and we will use reasonable efforts to delete that information based on parent/guardian consent.
13. We are not responsible for
14. How to Contact us
If you have any questions or concerns regarding the way in which your personal data is being processed or you want to exercise your rights, please reach us out at email@example.com